Effective Date: [August 24, 2026]
Esrom Street Storage (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website at https://esromstreetstorage.com/, contact us, make an enquiry, rent or use our storage facilities, or otherwise interact with us.
We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.
By using our website or providing your personal information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you provide directly to us, as well as information collected automatically when you use our website.
Depending on how you interact with us, the information we collect may include:
- Your name
- Residential, business or postal address
- Email address
- Telephone or mobile number
- Information relating to your storage requirements
- Details relating to your storage unit or account
- Billing and payment information
- Identification information where required for account or facility access
- Communications and correspondence you have with us
- Information submitted through enquiry, booking or contact forms
- Any other information you voluntarily provide to us
We may also collect information automatically when you visit our website, including:
- IP address
- Browser type and version
- Device information
- Operating system
- Pages visited and the time spent on those pages
- Referring website or source
- Website interaction and usage information
- Approximate geographic information
- Other technical information collected through cookies and similar technologies
We only collect information that is reasonably necessary for our business functions and activities.
2. How We Collect Your Information
We may collect personal information in a number of ways, including when you:
- Submit an enquiry through our website
- Request information about our storage services
- Make a booking or reservation
- Rent or use a storage unit
- Contact us by telephone, email or other communication channels
- Make a payment or provide billing information
- Visit or access our facilities
- Subscribe to communications or marketing materials
- Communicate with our staff
- Interact with our website or social media pages
- Otherwise voluntarily provide information to us
We may also receive personal information from third parties where this is reasonably necessary to provide our services or conduct our business.
3. How We Use Personal Information
We may use your personal information for purposes including:
- Responding to enquiries and requests
- Providing and administering our storage services
- Processing bookings, agreements and transactions
- Managing your storage account
- Processing payments and invoices
- Communicating with you about your storage arrangements
- Providing customer service and support
- Managing access to our facilities
- Maintaining the security of our facilities, systems and customers
- Verifying identity where reasonably required
- Sending service-related notifications and important information
- Improving our website, facilities and services
- Understanding how customers use our website
- Managing complaints, disputes and enquiries
- Preventing fraud, misuse or other unlawful activity
- Complying with legal, regulatory and contractual obligations
- Protecting our rights, property, customers, employees and business
- Sending marketing communications where permitted by law and where appropriate consent has been obtained
We will not use your personal information for a purpose that is unrelated to the reason it was collected unless permitted or required by law.
4. Marketing Communications
From time to time, we may send you information about our services, promotions, offers or other business updates.
Where required by law, we will obtain your consent before sending you direct marketing communications.
You can unsubscribe from marketing communications at any time by using the unsubscribe facility provided in the communication or by contacting us directly.
Please note that opting out of marketing communications will not prevent us from sending you important service-related communications, such as information relating to your storage agreement, account, payments or bookings.
5. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve functionality, understand website usage and provide a better user experience.
Cookies are small data files stored on your device when you visit a website.
We may use cookies to:
- Remember website preferences
- Improve website functionality
- Understand how visitors use our website
- Monitor website performance
- Measure the effectiveness of advertising and marketing
- Provide relevant content or advertising
- Maintain website security
We may use third-party analytics or advertising services, such as Google Analytics or similar technologies, to help us understand website traffic and usage.
You can generally control or disable cookies through your web browser settings. However, disabling certain cookies may affect the functionality of our website.
6. Disclosure of Personal Information
We may disclose your personal information to third parties where reasonably necessary for the purposes described in this Privacy Policy.
These third parties may include:
- Payment processors and financial institutions
- Website hosting and technology providers
- Website analytics and advertising providers
- Customer relationship management and communication platforms
- Booking and storage management systems
- IT and software service providers
- Professional advisers, including accountants, lawyers and consultants
- Contractors and service providers who assist us in operating our business
- Government agencies, regulators or law enforcement authorities where required or permitted by law
- Other parties where you have provided consent
We require our service providers to handle personal information appropriately and, where applicable, in accordance with contractual confidentiality and privacy obligations.
We do not sell your personal information.
7. Overseas Disclosure
Some of the third-party service providers we use may store or process personal information outside Australia.
Where personal information is disclosed overseas, we will take reasonable steps to ensure that the recipient handles the information appropriately and in accordance with applicable privacy obligations.
Depending on the services we use, your information may be processed in countries including the United States or other countries where our technology and service providers operate.
8. Storage and Security of Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Security measures may include:
- Restricted access to personal information
- Password protection and authentication controls
- Secure website and hosting infrastructure
- Appropriate access controls for staff and service providers
- Secure payment processing through authorised providers
- Regular review of our information-handling practices
While we take reasonable measures to protect your information, no method of electronic transmission or storage is completely secure. We therefore cannot guarantee the absolute security of information transmitted to or stored by us.
9. CCTV and Facility Security
For the safety and security of our customers, staff, facilities and stored property, our storage facilities may use CCTV cameras, access-control systems and other security measures.
Images or information collected through security systems may be used for purposes including:
- Facility security
- Preventing or investigating theft, damage or unauthorised access
- Protecting customers, staff and property
- Investigating incidents
- Complying with legal requirements
- Assisting law enforcement where appropriate
Security recordings and related information will be retained only for as long as reasonably necessary, subject to applicable legal and operational requirements.
10. Retention of Personal Information
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, to provide our services, to comply with legal and regulatory requirements, or to resolve disputes and enforce agreements.
When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it.
Certain information may need to be retained for longer periods where required by law or legitimate business and record-keeping requirements.
11. Accessing and Correcting Your Information
You may request access to personal information we hold about you.
You may also request that we correct personal information if you believe that it is inaccurate, incomplete, misleading or out of date.
To make a request, please contact us using the details provided below.
We may need to verify your identity before providing access to or making changes to your personal information.
In some circumstances, we may be permitted or required by law to refuse access or correction. If this occurs, we will explain the reason where we are legally permitted to do so.
12. Your Privacy Rights
Subject to applicable law, you may have rights including the right to:
- Know how your personal information is collected and used
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Withdraw consent where processing is based on consent
- Opt out of direct marketing communications
- Make a complaint about how we handle your personal information
We will handle privacy requests and complaints in accordance with applicable privacy laws.
13. Privacy Complaints
If you believe that we have not handled your personal information appropriately, you may contact us and provide details of your concern.
We will investigate and respond to your complaint within a reasonable period.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
More information about privacy rights and complaints is available from the OAIC at:
Office of the Australian Information Commissioner (OAIC)
14. Third-Party Websites
Our website may contain links to websites operated by third parties.
These websites may have their own privacy policies and information-handling practices. We are not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
15. Children
Our website and services are not specifically directed at children.
We do not knowingly collect personal information from children except where reasonably necessary to provide our services and where permitted by law.
If you believe that a child has provided us with personal information without appropriate authorisation, please contact us.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, legal requirements or privacy practices.
Any updated version will be published on this website with a revised effective date.
We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.
17. Contact Us
If you have any questions about this Privacy Policy, wish to request access to or correction of your personal information, or wish to make a privacy complaint, please contact us:
Esrom Street Storage
Website: https://esromstreetstorage.com/
Address: 45 Esrom Street, Bathurst NSW 2795.