Log into your account to view invoices, make payments and update your details in a few clicks. Our FAQs explain payment methods, direct debit and what happens if a payment is late.
How do I book a storage unit with Esrom Street Storage?
Booking is simple and can be completed online in just a few minutes. Choose your unit size or type, enter your details, sign the storage agreement digitally, set payment details and you’ll receive access instructions once your ID and payment has been verified.
What is the minimum storage period?
Our minimum storage period is typically one month. After that, your storage continues on a flexible month-to-month basis with a 14-day notice period.
Why do I need to sign a storage agreement?
The storage agreement outlines your responsibilities, our terms, and important details like access, payments, and self insurance requirements. It protects both you and us and ensures everything is clear from the start.
Not sure what size unit I need — can you help?
Absolutely. If you’re unsure, we can help you estimate the right size based on what you’re storing. We also have a storage calculator HERE. It’s always better to slightly overestimate to allow for easy access and airflow within your unit.
What happens if I choose a unit and it’s not the right size?
If your unit isn’t suitable, we’ll work with you to move into a better size (subject to availability). We aim to keep things flexible and stress-free.
What does ‘hardstand’ mean?
Hardstand refers to a solid, compacted surface designed for vehicle access and outdoor storage. It ensures durability and all-weather usability, but is not undercover.
What happens if you run out of space?
If larger units are unavailable, we offer an additional unit or we can place you on a waitlist for alternative options.
When can I access my unit?
You can access your unit during our advertised access hours of 6am to 7pm, 7 days a week. These are designed to give you flexibility while maintaining site security.
You can access your access code in the Customer Portal.
Can I access my unit outside of standard hours?
Access outside standard hours is generally not permitted for security reasons. If you have special requirements, please contact us to discuss options and pre-approval.
How often can I access my goods?
As often as you like during access hours — there are no limits on visits.
Can I share my access code with others?
Yes, but you are responsible for anyone you give access to. We recommend only sharing your code with trusted people or removalists, and changing it if needed.
How secure is Esrom Street Storage?
Security is a top priority. Our facility includes controlled access, 24-hour surveillance systems, security office monitoring, and well-designed layouts to ensure your goods are protected at all times.
Do you provide a key for my unit?
No — you provide your own lock, which means you are the only one with access to your unit.
Do I need to bring my own lock?
Yes — customers must supply their own padlock to secure their unit. The ABUS 65/50 is a good fit.
What type or size lock do I need?
A standard, high-quality padlock is suitable for most units. We recommend a weather-resistant option for added security, such as the ABUS 65/50.
Can I pay online?
Yes — all payments can be made securely online for your convenience via credit card, and direct debit is available, all through Ezidebit payments.
Pay online or make changes to your account in the Customer Portal.
Can I pay online?
We accept major payment methods including credit/debit cards and direct debit options.
How do I manage my account online?
You can log into your account at any time to view invoices, make payments, and update your details.
Simply log into the Customer Portal.
How do I update my billing or personal details?
Simply log into your account, or contact our team via email and we’ll update your details quickly.
What happens if my payment is late?
If a payment is missed, a late fee may apply and access to your unit may be restricted until the account is brought up to date.
Do I need insurance for my stored goods?
Yes — customers are responsible for insuring their own goods independently. We strongly recommend arranging appropriate coverage; check with your home and contents insurer.
What do I need to do when moving out?
Provide 14 days’ notice in advance, remove all items, and leave the unit clean and empty. Notify us that you’ve vacated by sending through photos of the empty unit via email or SMS. Once confirmed, your agreement will be finalised, with release of your security deposit and any days in credit.
How much notice is required to vacate my unit?
We require 14 days’ notice prior to your next billing cycle to avoid additional charges.
Are there any cleaning fees when I move out?
Cleaning fees may apply if the unit is left in poor condition or requires significant cleaning, or the disposal of rubbish left behind.
Do you have bins available on site?
Bins may be available for light use. Please check with us before disposing of any items, as restrictions may apply.
A whole garage to clear out, or just a bookcase or two.
From 3×3 lock-ups to 6×6 spaces plus hardstand, we have a unit to suit.
Only pay for the space you need. View pricing and availability online.
Discounts for multiple units, long stays and upfront payments.
