Effective Date: August 24, 2026
Welcome to Esrom Street Storage. These Terms of Service (“Terms”) govern your access to and use of our website at https://esromstreetstorage.com/ and your use of our storage facilities and related services.
By accessing our website, making an enquiry, booking a storage unit, entering into a storage agreement, or using our services, you agree to be bound by these Terms.
If you do not agree with these Terms, please do not use our website or services.
1. About Our Services
Esrom Street Storage provides self-storage and related services to individuals, businesses and other customers.
Our services may include:
- Storage units in various sizes
- Short-term and long-term storage
- Storage for personal belongings
- Business and commercial storage
- Access to storage facilities during designated access hours
- Other services or facilities described on our website
The availability, pricing, features, access conditions and other terms applicable to a particular storage unit or service may vary.
Specific terms relating to your storage unit may also be set out in your storage agreement, booking confirmation or other documentation provided by us.
Where there is an inconsistency between these website Terms and a specific storage agreement, the terms of the specific storage agreement will generally apply to the storage service.
2. Website Use
You may use our website for lawful purposes and in accordance with these Terms.
You must not:
- Use the website for any unlawful purpose
- Attempt to gain unauthorised access to our website, systems or accounts
- Interfere with the operation or security of the website
- Introduce malicious software, viruses or other harmful material
- Use automated systems to scrape, copy or collect information without our permission
- Reproduce or exploit website content for commercial purposes without our written permission
- Provide false, misleading or fraudulent information
- Use the website in a way that may damage our reputation or business
We reserve the right to suspend or restrict access to the website where we reasonably believe these Terms have been breached.
3. Enquiries and Bookings
Submitting an enquiry through our website does not necessarily create a contract or guarantee the availability of a storage unit.
A booking or reservation is subject to availability and may be subject to additional terms and conditions.
Where applicable, a booking will only be confirmed once we have provided confirmation and any required payment, identification or documentation has been received.
We reserve the right to correct errors in pricing, availability or other information displayed on the website.
4. Storage Agreements
When you rent a storage unit from us, you may be required to enter into a separate storage agreement.
That agreement may contain additional terms relating to:
- Rental fees
- Payment requirements
- Security deposits or bonds
- Access to the facility
- Minimum rental periods
- Notice requirements
- Termination
- Insurance
- Prohibited goods
- Customer responsibilities
- Default and overdue payments
- Removal or disposal of goods
You are responsible for reading and understanding the terms of your storage agreement before using a storage unit.
5. Payment and Fees
You agree to pay all applicable fees associated with your storage unit or services in accordance with the applicable storage agreement or booking terms.
Fees may include:
- Storage rental charges
- Administration fees
- Late payment fees
- Access or service fees
- Lock or replacement key fees
- Cleaning or disposal charges
- Other fees disclosed to you before or during your use of the service
Prices displayed on our website may change from time to time.
Any applicable rental price, payment schedule or fee applicable to your storage unit will be communicated to you as part of your booking or storage agreement.
6. Late or Unpaid Payments
Payments must be made by the due date specified in your storage agreement or invoice.
If an amount remains unpaid, we may take action permitted under your storage agreement and applicable law.
This may include:
- Restricting access to your storage unit
- Charging applicable fees or interest
- Contacting you regarding the outstanding amount
- Suspending services
- Taking further action permitted under the storage agreement and applicable law
Where applicable, we will provide any notices required by law before taking enforcement action.
7. Access to the Facility
Access to our facilities is subject to the access arrangements communicated to you.
You may be required to use an access code, key, swipe card, mobile application or other access method.
You are responsible for:
- Keeping access credentials secure
- Not sharing access credentials with unauthorised persons
- Ensuring that doors, gates and other access points are properly secured
- Following all facility rules and safety instructions
- Ensuring that any person you authorise to access your storage unit complies with these Terms and facility rules
We may restrict or suspend access where reasonably necessary for security, maintenance, safety, unpaid fees, breach of the storage agreement or other legitimate reasons.
8. Your Stored Goods
You are responsible for all goods and belongings placed in your storage unit.
You must ensure that:
- Your goods are lawfully owned or possessed
- Your goods are suitable for storage
- Your goods are appropriately packed and protected
- Your goods do not create a risk to people, property or the facility
- You comply with all applicable laws and regulations
You should take appropriate precautions against damage caused by moisture, temperature, pests, deterioration or other environmental conditions where relevant to the nature of your goods.
9. Prohibited Goods
You must not store goods that are illegal, dangerous or otherwise prohibited by your storage agreement or applicable law.
Unless expressly authorised in writing and legally permitted, prohibited items may include:
- Flammable or combustible materials
- Explosives
- Fireworks
- Fuels
- Gas cylinders
- Hazardous chemicals
- Toxic or poisonous substances
- Perishable food or other materials likely to attract pests
- Illegal drugs or substances
- Stolen goods
- Weapons or other prohibited items
- Live animals or plants
- Waste or materials that may create a health, safety or environmental hazard
You must not use your storage unit for residential, commercial manufacturing or other activities unless expressly authorised by us.
We may take appropriate action where prohibited goods are discovered, subject to applicable law and the terms of your storage agreement.
10. No Residential Use
Storage units are intended for storage purposes only.
You must not use a storage unit as:
- A residence
- A sleeping area
- An office or workplace, unless expressly authorised
- A retail premises
- A workshop
- A meeting or entertainment space
- Any other purpose not permitted by us
You must not stay overnight or permit another person to live or sleep in a storage unit.
11. Security and Surveillance
For the protection of customers, property and our facilities, we may use CCTV cameras, alarms, access-control systems and other security measures.
While we take reasonable steps to maintain the security of our facilities, storage facilities are not completely risk-free.
You remain responsible for taking appropriate precautions to protect your stored goods.
12. Insurance
Unless expressly stated otherwise in your storage agreement, Esrom Street Storage does not provide insurance for the goods you store.
You are responsible for determining whether insurance is appropriate for your circumstances and for arranging suitable insurance cover where required.
You should ensure that your insurance policy adequately covers your stored goods and any risks associated with storing them.
13. Damage to the Facility
You are responsible for any damage caused by you, your employees, contractors, agents, visitors or other persons you permit to access the facility.
This includes damage to:
- Storage units
- Doors and locks
- Gates and access systems
- Buildings
- Equipment
- Common areas
- Other customers’ property
We may recover reasonable costs associated with damage caused by your actions or negligence, subject to applicable law and your storage agreement.
14. Cleanliness and Waste
You must keep your storage unit and surrounding areas clean and free from waste.
You must not dispose of rubbish, hazardous materials or unwanted goods at the facility except in designated areas or with our prior approval.
At the end of your storage agreement, you must remove all goods and leave the storage unit in a clean and reasonable condition.
Additional cleaning, removal or disposal costs may apply where goods or rubbish are left behind, subject to the terms of your storage agreement and applicable law.
15. Loss, Damage and Liability
To the maximum extent permitted by law, you acknowledge that you are responsible for the security, condition and safekeeping of your stored goods.
We will take reasonable measures to operate and maintain our facilities; however, we do not guarantee that the facility or your stored goods will be completely free from risks such as theft, water damage, pests, fire, weather events or other unforeseen circumstances.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded, restricted or modified under applicable Australian law.
Where permitted by law, our liability may be limited in accordance with the applicable storage agreement.
16. Website Information
We make reasonable efforts to ensure that information on our website is accurate and current.
However, information may occasionally contain errors, omissions or inaccuracies.
Website content may include information about:
- Storage unit sizes
- Prices
- Availability
- Features
- Facility access
- Services
- Promotions
- Images and photographs
We reserve the right to update, change or remove website content at any time without notice.
Photographs and images displayed on the website are provided for illustrative purposes and may not represent the exact storage unit or facility available to you.
17. Intellectual Property
Unless otherwise stated, all content on our website is owned by or licensed to Esrom Street Storage.
This includes:
- Logos
- Branding
- Text
- Images
- Graphics
- Website design
- Page layouts
- Other website materials
You must not reproduce, modify, distribute, publish, sell or commercially exploit our content without our prior written permission, except where permitted by law.
18. Third-Party Services and Links
Our website may contain links to third-party websites, platforms or services.
These may include payment providers, booking platforms, mapping services, social media platforms or other external services.
We are not responsible for the content, availability, security or privacy practices of third-party websites or services.
Your use of third-party services may be subject to their own terms and conditions and privacy policies.
19. Promotions and Special Offers
From time to time, we may offer promotions, discounts or special offers.
Unless otherwise stated, promotions:
- Are subject to availability
- May have specific eligibility requirements
- May be subject to additional terms
- Cannot necessarily be combined with other offers
- May be withdrawn or changed at our discretion
Specific promotional terms will apply where provided.
20. Termination and Cancellation
Your storage agreement may be terminated in accordance with the terms of that agreement.
We may also suspend or terminate access to our website or services where permitted by law, including where you:
- Breach these Terms
- Breach your storage agreement
- Fail to pay amounts when due
- Store prohibited goods
- Use the facility for an unlawful purpose
- Create a safety or security risk
- Provide false or misleading information
Any termination rights and procedures relating to stored goods will be subject to the applicable storage agreement and Australian law.
21. Complaints and Disputes
If you have a concern about our services, please contact us as soon as possible so that we can investigate and attempt to resolve the matter.
Where appropriate, we will work with you in good faith to resolve complaints or disputes.
Nothing in these Terms prevents you from exercising any rights available to you under Australian consumer protection laws.
22. Australian Consumer Law
Our services may be subject to consumer guarantees and other rights under the Australian Consumer Law (ACL).
Nothing in these Terms is intended to exclude, restrict or modify any right or remedy that cannot legally be excluded, restricted or modified.
If any provision of these Terms is inconsistent with a mandatory right or protection under applicable law, that provision will be read subject to that law.
23. Privacy
Your use of our website and services is also subject to our Privacy Policy.
Our Privacy Policy explains how we collect, use, store and disclose personal information.
Please refer to our Privacy Policy for further information.
24. Changes to These Terms
We may update these Terms from time to time to reflect changes to our services, website, business practices or legal requirements.
The updated Terms will be published on our website with a revised effective date.
Your continued use of our website following an update constitutes acceptance of the updated Terms, to the extent permitted by law.
25. Severability
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be removed or limited to the minimum extent necessary.
The remaining provisions will continue to apply.
26. Governing Law
These Terms are governed by the laws of Western Australia and the Commonwealth of Australia, to the extent applicable.
You agree to submit to the jurisdiction of the courts of Western Australia and applicable Commonwealth courts.
27. Contact Us
If you have any questions about these Terms of Service, please contact us:
Esrom Street Storage
Website: https://esromstreetstorage.com/
Address: 45 Esrom St, West Bathurst NSW 2795